سلوك الأفراد (التحادث) عبر الآنترنت : دراسة في الأبعاد النفسية والاجتماعية من منظور التفاعلية الرمزية

Abstract

This study tries to assess the degree to which the social and psychological behavior of the individuals and their emotion management differ in chat-room settings from that of face -to face one. It further examines whether gender and levels of education variables moderate such behavior and emotion within these chat-rooms. It also tries to find out whether users of chat -rooms believe that social constrains and normative standards of behavior extend to this kind of electronic mediated communication. A questionnaire survey, that consisted of 16 items, was given to 694 user of chat-rooms in 83 internet coffees in Amman City, Jordan. Overall, the results showed that the social behavior of the individuals in chat-rooms differ according to gender and levels of education except in the case of utilizing their potentialities in chat-rooms, and to the perception of the social constrains and normative standards of behavior in these rooms. The study found, also, that the psychological behavior in chat-room settings varied according to the gender and levels of education except in the case of repeating the successful roles with those whom they communicated with. As far as their emotions, the study found that the gender and levels of education had played a considerable role in moderating their behavior, and inhibiting them from sending hostile and aggressive messages to others in chat-rooms. This role varied in its power according to the gender and levels of education except in the case of feelings of both pride and guilt.