Khalid Al Sulaiti Abdullah Al Khulaifi Fawzi Al Khatib

Abstract

The main objectives of this study are to evaluate bank customer expectations of service quality and to assess whether bank services provided by these institutions are satisfactory to Qatari customers. The study also examines empirically the determinants of the buying behavior of bank customers in Qatar. A questionnaire for such purpose was designed and different statistical methods were applied. The policy implications to be derived from such statistical findings is that bank's management should focus on strength areas to confirm them and weakness areas to overcome them.

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Keywords

Banking

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How to Cite
Al Sulaiti, Khalid, Abdullah Al Khulaifi, and Fawzi Al Khatib. 2005. “Banking Services and customer’s Satisfaction in Qatar: A Statistical Analysis”. Studies in Business and Economics 11 (1). https://doi.org/10.29117/sbe.2005.0009.
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Articles