ASSESSING ONLINE REGISTRATION SYSTEM’S (ORS) SUCCESS: AN APPLICATION OF DELONE AND MCLEAN’S MODEL OF INFORMATION SYSTEMS SUCCESS
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Published
Mar 1, 2010
Abstract
The study applied DeLone and McLean’s IS success model in the mandatory context of online registration system (ORS) in one Jordanian university. Six dimensions were used to asses ORS success from the perspective of system users, i.e. students (information quality, system quality, service quality, user satisfaction, net benefits and intention to use). Consistent with DeLone and McLean’s suggestion, the study focused on the “intention to use”, rather than “use”, dimension to accommodate the mandatory nature of ORS. Quantitative data was collected, through a questionnaire instrument, from a sample of 1360 undergraduate students studying in different faculties at the university. Statistical analysis of the study’s model was conducted using “SmartPLS” software, version 2.0.M3. Empirical analysis has underlined the multidimensional and interdependent nature of ORS success. Furthermore, empirical examination of the model’s hypotheses has indicated that students’ “intention to use” ORS is dependent on system quality, service quality, user satisfaction and net benefits.
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Keywords
net benefitsIS success modelmandatory ISonline registrationinformation qualitysystem qualityservice qualityuser satisfactionintention to use
References
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• Brown, I. Jayakody, R. (2008), “B2C E-commerce Success: A Test and Validation of Revised Conceptual Model,” Electronic Journal Information Systems Evaluation 11(3), pp. 167-184.
• C. Fornell, D. Larcker, “Evaluating Structural Equation Models With Unobservable Variables and Measurement Error,” Journal of Marketing Research 18, pp. 39-50.
• Chae, H-C.M. (2007), IS Success Model and Perceived Value, in: Proceedings of the 13th American Conference on Information Systems (AMCIS 07), Kestone, CO, USA.
• Chin, W.W. (1998), The Partial Least Squares Approach for Structural Equation Modeling, Modern Methods for Business Research. Lawrence, London, pp. 295–336.
• Cohen, J.W. (1988), Statistical Power Analysis for the Behavioral Sciences, 2nd ed, : Lawrence Erlbaum Associates, Hillsdale, New Jersey.
• Daskalakis, S., Mantas, J. (2008), “Evaluating the Impact of Service-Oriented Framework for Healthcare Interoperability,” eHealth Beyond the Horizon-Get IT There, pp. 285- 290.
• DeLone, W.H., McLean, E.R. (1992), “Information Systems Success: The Quest for the Dependent Variable,” Information Systems Research 3(1), pp. 60-95.
• DeLone, W.H., McLean, E.R. (2003), “The DeLone and McLean Model of Information System Success: a Ten-Year Update,” Journal of Management Information Systems 19(4), pp. 9-30.
• Doll, W.J., Torkzadeh, G. (1988), “Developing a Multidimensional Measure of System-Use in an Organizational Context,” Information & Management 33(4), 1998, pp. 171–185.
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• Gefen, D. Straub, D. W., Boudreau, M. C. (2000), “Structural Equation Modeling and Regression: Guidelines for Research Practice,” Communications of AIS, 4(7).
• Hair, J. F., Anderson, R. E., Tatham, R. L. Black, W. C. (1998), Multivariate Data Analysis, Prentice-Hall, 5th Edition, 1998.
• Hansmann, K.W., Ringle, C.M. (2004), Smart PLS Manual, Institute for Operations Management and Organizations, University of Hamburg, Hamburg.
• Hellsten, S-M., Karkove, M. (2006), The DeLone and McLean Model of Information Systems Success- Original and Updated Models, SIGCHI Conference, pp. 1-5.
• Holsapple, C.W., Joshi, K.D. (2000), “An Investigation of Factors that Influence the Management of Knowledge in Organizations,” Journal of Strategic Information Systems 9(2–3), pp. 235–261.
• Hulland, J. (1999), “Use of Partial Least Squares in Strategic Management Research: a Review of Four Recent Studies,” Strategic Management Journal 20, pp.195-204.
• Hussein, R., Abdol Karim, N.S., Selamat, M.H. (2007), “The Impact of Technological Factors on Information Systems Success in Electronic-Government Context,” Business Process Management Journal, 13(5), pp. 613-627.
• Iivari, J. (2005), “An Empirical Test of the DeLone-McLean Model of Information System Success”, Database for Advances in Information Systems.
• Infinedo, P. (2007), “Investigating the Relationship Among ERP Systems Success Dimensions: A Structural Equation Model,” Issues in Information Systems 8(2), pp.399-405.
• Kulkarni, U.R., Ravindran, S., Freeze, S. R. (2006), “A Knowledge Management Success Model: Theoretical Development and Empirical Validation,” Journal of Management Information Systems 23(3), pp.309-347.
• Lin, H-F. (2007), “Measuring Online Learning Systems Success: Applying the Updated DeLone and McLean Model,” CyberPsychology & Behavior 10(6), pp. 817-820.
• Mason, R.O. (1978), “Measuring Information Output: a Communication Systems Approach,” Information & Management 1(5), pp. 219-234.
• Masrek, M.N. (2007), “Measuring Campus Portal Effectiveness and the Contributing Factors,” Campus-Wide Information Systems 24(5), pp. 342-354.
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• Seddon, P.B. Kiew, M-Y. (1994), “A Partial Test and Development of DeLone and McLean’s Model of IS Success,” AJIS 4(1).
• Sedera, D. (2006), An Empirical Investigation of the Salient Characteristics of IS-Success Models, in: Proceedings of the 12thAmerican Conference on Information Systems (AMCIS 06), Acapulco, Mexico.
• Seen, M. Rose, A.C., Beaumont, N. (2007), Explaining and Predicting Information Systems Acceptance and Success: An Integrative Model, in: Proceedings on the 15th European Conference on information systems (ECIS 07), St Gallen, Switzerland.
• Shannon, C.E., Weaver, W. (1949), The Mathematical Theory of Communication, Urbana, IL: University of Illinois Press.
• Skok, W., Kalmanovitch, C. (2005), “Evaluating the Role and Effectiveness of an Intranet in Facilitating Knowledge Management: A Case Study at Surry County Council,” Information & Management 42(5), pp. 731–744.
• Stockdale, R., Borovicka, M. (2006), Using Quality Dimensions in the Evaluation of Websites, Information and Communications Technologies in Tourism, Pblisher Springer, Vienna, p. 344.
• Teo, T.S.H., Srivastava, S.C., Jiang, L. (2008), “Trust and Electronic Government Success: An Empirical Study,” Journal of Management Information Systems 25(3), pp. 99-131.
• Vaidya, K. (2007), “Applying the DeLone and McLean Information Systems Success Model to Measure Public E-procurement Success,” CollECTeR 9(11).
• Wang, Y-S. (2008), “Assessing E-commerce Systems Success: a Respecification and Validation of the DeLone and McLean Model of IS Success,” Information Systems Journal 18(5), p. 29.
• Wang, Y-S., Liao, Y-W. (2007), “Assessing EGovernment Systems Success: A Validation of the DeLone and McLean Model of Information Systems Success,” Government Information Quarterly, pp. 1- 17.
• Wang, Y-S., Tang, T.-I. (2004), “A Validation of the Customer Information Satisfaction Instrument for Digital Market Context,” International Journal of Electronic Business, 2(6), pp. 567-582.
• Werthner, H., Klein, S. (1999), Information Technology and Tourism- A Challenging Relationship, Wien: Springer Verlag.
• Wu, J-H., Wang, Y-M. (2006), “Measuring KMS Success: a Respecification of The DeLone and McLean’s Model,” Information and Management 43, pp. 728-739.
• Zhang, X., Prybotuk, V.R. (2005), “A Consumer Perspective of E-service Quality,” IEEE Transactions on Engineering Management, pp. 1-17.
• Armstrong, B., Fogarty, G., Dinsdag, D., Dimbleby, J. (2005), “Validation of a Short Computer User Satisfaction Questionnaire to Measure IS Success in Small Business,” Journal of Research and Practice in Information Technology 37(1), pp. 27-42.
• Brown, I. Jayakody, R. (2008), “B2C E-commerce Success: A Test and Validation of Revised Conceptual Model,” Electronic Journal Information Systems Evaluation 11(3), pp. 167-184.
• C. Fornell, D. Larcker, “Evaluating Structural Equation Models With Unobservable Variables and Measurement Error,” Journal of Marketing Research 18, pp. 39-50.
• Chae, H-C.M. (2007), IS Success Model and Perceived Value, in: Proceedings of the 13th American Conference on Information Systems (AMCIS 07), Kestone, CO, USA.
• Chin, W.W. (1998), The Partial Least Squares Approach for Structural Equation Modeling, Modern Methods for Business Research. Lawrence, London, pp. 295–336.
• Cohen, J.W. (1988), Statistical Power Analysis for the Behavioral Sciences, 2nd ed, : Lawrence Erlbaum Associates, Hillsdale, New Jersey.
• Daskalakis, S., Mantas, J. (2008), “Evaluating the Impact of Service-Oriented Framework for Healthcare Interoperability,” eHealth Beyond the Horizon-Get IT There, pp. 285- 290.
• DeLone, W.H., McLean, E.R. (1992), “Information Systems Success: The Quest for the Dependent Variable,” Information Systems Research 3(1), pp. 60-95.
• DeLone, W.H., McLean, E.R. (2003), “The DeLone and McLean Model of Information System Success: a Ten-Year Update,” Journal of Management Information Systems 19(4), pp. 9-30.
• Doll, W.J., Torkzadeh, G. (1988), “Developing a Multidimensional Measure of System-Use in an Organizational Context,” Information & Management 33(4), 1998, pp. 171–185.
• Garrity, E., Sanders, E.G.L. (1998), Introduction to Information Systems Success Measurement, in: E.J. Garrity, G.L. Sanders (Eds.), Information Systems Success Measurement, Idea Group Publishing, Harrisburg, PA, pp. 1–12.
• Gefen, D. Straub, D. W., Boudreau, M. C. (2000), “Structural Equation Modeling and Regression: Guidelines for Research Practice,” Communications of AIS, 4(7).
• Hair, J. F., Anderson, R. E., Tatham, R. L. Black, W. C. (1998), Multivariate Data Analysis, Prentice-Hall, 5th Edition, 1998.
• Hansmann, K.W., Ringle, C.M. (2004), Smart PLS Manual, Institute for Operations Management and Organizations, University of Hamburg, Hamburg.
• Hellsten, S-M., Karkove, M. (2006), The DeLone and McLean Model of Information Systems Success- Original and Updated Models, SIGCHI Conference, pp. 1-5.
• Holsapple, C.W., Joshi, K.D. (2000), “An Investigation of Factors that Influence the Management of Knowledge in Organizations,” Journal of Strategic Information Systems 9(2–3), pp. 235–261.
• Hulland, J. (1999), “Use of Partial Least Squares in Strategic Management Research: a Review of Four Recent Studies,” Strategic Management Journal 20, pp.195-204.
• Hussein, R., Abdol Karim, N.S., Selamat, M.H. (2007), “The Impact of Technological Factors on Information Systems Success in Electronic-Government Context,” Business Process Management Journal, 13(5), pp. 613-627.
• Iivari, J. (2005), “An Empirical Test of the DeLone-McLean Model of Information System Success”, Database for Advances in Information Systems.
• Infinedo, P. (2007), “Investigating the Relationship Among ERP Systems Success Dimensions: A Structural Equation Model,” Issues in Information Systems 8(2), pp.399-405.
• Kulkarni, U.R., Ravindran, S., Freeze, S. R. (2006), “A Knowledge Management Success Model: Theoretical Development and Empirical Validation,” Journal of Management Information Systems 23(3), pp.309-347.
• Lin, H-F. (2007), “Measuring Online Learning Systems Success: Applying the Updated DeLone and McLean Model,” CyberPsychology & Behavior 10(6), pp. 817-820.
• Mason, R.O. (1978), “Measuring Information Output: a Communication Systems Approach,” Information & Management 1(5), pp. 219-234.
• Masrek, M.N. (2007), “Measuring Campus Portal Effectiveness and the Contributing Factors,” Campus-Wide Information Systems 24(5), pp. 342-354.
• Miller, H. (1996), ‘The Multiple Dimensions of Information Quality,” Information Systems Management, 13(2), pp. 79-82.
• Qian, Z., Bock, G-W. (2005), An Empirical Study on Measuring the Success of Knowledge Repository Systems, in: Proceedings of the 38th International Conference on System Sciences (HICSS 05), Big Island, Hawaii.
• Rai, A., Lang, S.S., Welker, R.B. (2002), “Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis,” Information Systems Research 13(1), pp. 50-69.
• Rosemann, M., Vessey, I. (2005), Linking Theory and Practice: Performing a Reality Check on a Model of IS Success, in: Proceedings of the 13th European Conference on Information Systems (ECIS 05), Regensburg, Germany.
• Seddon, P.B. Kiew, M-Y. (1994), “A Partial Test and Development of DeLone and McLean’s Model of IS Success,” AJIS 4(1).
• Sedera, D. (2006), An Empirical Investigation of the Salient Characteristics of IS-Success Models, in: Proceedings of the 12thAmerican Conference on Information Systems (AMCIS 06), Acapulco, Mexico.
• Seen, M. Rose, A.C., Beaumont, N. (2007), Explaining and Predicting Information Systems Acceptance and Success: An Integrative Model, in: Proceedings on the 15th European Conference on information systems (ECIS 07), St Gallen, Switzerland.
• Shannon, C.E., Weaver, W. (1949), The Mathematical Theory of Communication, Urbana, IL: University of Illinois Press.
• Skok, W., Kalmanovitch, C. (2005), “Evaluating the Role and Effectiveness of an Intranet in Facilitating Knowledge Management: A Case Study at Surry County Council,” Information & Management 42(5), pp. 731–744.
• Stockdale, R., Borovicka, M. (2006), Using Quality Dimensions in the Evaluation of Websites, Information and Communications Technologies in Tourism, Pblisher Springer, Vienna, p. 344.
• Teo, T.S.H., Srivastava, S.C., Jiang, L. (2008), “Trust and Electronic Government Success: An Empirical Study,” Journal of Management Information Systems 25(3), pp. 99-131.
• Vaidya, K. (2007), “Applying the DeLone and McLean Information Systems Success Model to Measure Public E-procurement Success,” CollECTeR 9(11).
• Wang, Y-S. (2008), “Assessing E-commerce Systems Success: a Respecification and Validation of the DeLone and McLean Model of IS Success,” Information Systems Journal 18(5), p. 29.
• Wang, Y-S., Liao, Y-W. (2007), “Assessing EGovernment Systems Success: A Validation of the DeLone and McLean Model of Information Systems Success,” Government Information Quarterly, pp. 1- 17.
• Wang, Y-S., Tang, T.-I. (2004), “A Validation of the Customer Information Satisfaction Instrument for Digital Market Context,” International Journal of Electronic Business, 2(6), pp. 567-582.
• Werthner, H., Klein, S. (1999), Information Technology and Tourism- A Challenging Relationship, Wien: Springer Verlag.
• Wu, J-H., Wang, Y-M. (2006), “Measuring KMS Success: a Respecification of The DeLone and McLean’s Model,” Information and Management 43, pp. 728-739.
• Zhang, X., Prybotuk, V.R. (2005), “A Consumer Perspective of E-service Quality,” IEEE Transactions on Engineering Management, pp. 1-17.
How to Cite
Awwad, Mohammad S., and Samer M. Al-Mohammad. 2010. “ASSESSING ONLINE REGISTRATION SYSTEM’S (ORS) SUCCESS: AN APPLICATION OF DELONE AND MCLEAN’S MODEL OF INFORMATION SYSTEMS SUCCESS”. Studies in Business and Economics 15 (2). https://doi.org/10.29117/sbe.2010.0053.
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Articles