PINTO, P. A.; KHUMAWALA, . B. M. Understanding the cost of change Function: A basis for using an effective small step change strategy. Studies in Business and Economics, [S. l.], v. 11, n. 1, 2005. DOI: 10.29117/sbe.2005.0003. Disponível em: https://journals.qu.edu.qa/index.php/SBE/article/view/753. Acesso em: 25 apr. 2025.